To learn more about how your business can benefit from WeChat marketing, download The Ultimate Guide and contact us at or visit official account is a special type of account on the WeChat platform launched in 2012. Making the most of this influential platform can effectively contribute to the growth of the company and the brand. Operating a WeChat Official Account is a must for companies to run a successful business in China. For brands looking to deliver more advanced services to customers, then start with a Service Account. For brands wanting to keep in touch with customers by broadcasting content regularly, a Subscription Account is a good choice. These two types of Official Accounts can accomplish different marketing objectives. Source: WeChat Open Platform, Current Asia presents The Ultimate Guide to WeChat This type of account is limited to four broadcasts of up to eight posts per month, so the content to be published must be targeted and highly valuable to the audience. Service Accounts are designed for achieving a higher level of audience engagement with more advanced interactions, such as interactive web views, templated messages, and WeChat Pay, by enabling app-level capabilities. Service Accounts appear directly in a user’s chats list. These accounts are targeted at media and publishers as a new way to broadcast content, allowing one broadcast of up to eight posts per day. Subscription Accounts are listed in the Subscriptions folder on the WeChat chats list. There are three types of Official Accounts: Subscription, Service and Enterprise Accounts. After clicking the article on Moments, users can access the account page by clicking the name of the Official Account at the top of the article.Īpart from Moments, users can also access an Official Account by scanning a QR code, through search, sharing name cards and WeChat advertising. The most common way to access an Official Account is through WeChat Moments, which is the equivalent of the Facebook timeline. Analytics: gather detailed data on users and learn how they engage with content.Location services: request the user’s location to deliver location-based services and media.QR codes: generate unique QR codes that activate specific features or content in the account.Cards and offers: deliver special discounts, limited time offers, membership cards, and more to followers.Message handling: messages and user interactions can be passed to a separate server to automate a response (ideal for customer support).HTML5 JS API: extends the account by allowing custom-built HTML apps that use WeChat’s JavaScript API.Interactive menu: a custom menu to give users quick access to highlighted content in the account.Official Accounts also deliver interactive services such as: Subscribers can interact with a post by sharing it, leaving comments and giving likes. Official Accounts support multi-media content, such as text, images and videos.
Official Accounts allow you publish content and build interactive services. There are more than 20 million Official Accounts, of which 3.5 million are active monthly. To help you understand China’s leading social media platform - with 1 billion active users and growing - take a look at some of our insights and get familiar with the key features WeChat offers through its Official Accounts. That’s why the team at Current Asia created The Ultimate Guide to WeChat. 34% of operators note that their Official Account has enabled them to reduce costs significantly – by more than 30%.40% of operators use their Official Account to deliver customer services.32% of Official Account operators sell products via their accounts.Here are proof points from the CAICT WeChat Economic and Social Impact Report: Official Accounts are an effective tool for companies to supercharge their sales and marketing goals. Nowadays, for your business to flourish in China, having a WeChat strategy isn’t just best practice – it’s a must for marketers to make an impact.
WeChat is now essential to almost every aspect of Chinese consumers’ daily lives and therefore a core marketing platform for companies doing business in China.